Those peanuts in the minibar don't cost just peanuts—they cost €7! And since when was a bottle of water worth €4.25?, Hotel scams, Italy, Italy (Photo by Rick)
Those peanuts in the minibar don't cost just peanuts—they cost €7! And since when was a bottle of water worth €4.25?

Scams and rip-offs at the hotel—many of them perfectly legal. Avoid the minibar, phone, laundry service, and parking garage

I have nothing against hotels, but some of their common charging practices are so sneaky as to almost qualify as criminal.

Almost.

This page is not about outright thievery—that rare front-desk clerk who will try to slip in an extra night's charge on unsuspecting guests (in 30 years of European travel—including more than 20 years of researching and writing guidebooks and magazine articles—that has happened to me precisely once).

All of the rip-offs listed below are perfectly legal; they're just not very nice.

Also, I should point out that, by a huge margin, it tends to be the pricier establishments that do this. The smaller mom and pop hotels and B&Bs do it much less (or at least less flagrantly), and their extra charges are often nominal and quite reasonable.

Many hotels, though, try to squeeze every pence they can out of you beyond the cost of the room. Because, hey: once you're booked in, you're bound to get thirsty and give into the temptation of that Coke in the minibar, or want to phone some great-sounding restaurant to make reservations for the evening or (God forbid) make a quick call home, or you may eventually want to, you know, eat breakfast or something. And then they have you.

Let the fleecing of the unawares begin!

 
Hotels links
Useful Italian phrases

Useful Italian for lodging

English (inglese) Italian (italiano) Pro-nun-cee-YAY-shun
Where is? Dov'é doh-VAY
...a hotel un albergo oon al-BEAR-go
...a B&B un bed-and-breakfast oon bet hand BREK-fust
...a rental room un'affittacamera oon ah-feet-ah-CAH-mair-ra
...an apartment for rent un appartamento oon ah-part-tah-MENT-toh
...a farm stay un agriturismo oon ah-gree-tour-EES-moh
...a hostel un ostello oon oh-STEHL-loh
     
How much is...? Quanto costa? KWAN-toh COST-ah
a single room una singola OO-nah SEEN-go-la
double room for single use [will often be offered if singles are unavailable] doppia uso singola DOPE-pee-ya OO-so SEEN-go-la
a double room with two beds una doppia con due letti OO-nah DOPE-pee-ya cone DOO-way LET-tee
a double room with one big bed una matrimoniale OO-nah mat-tree-moan-nee-YAAL-lay
triple room una tripla OO-nah TREE-plah
with private bathroom con bagno cone BAHN-yoh
without private bathroom senza bagno [they might say con bagno in comune—"with a communal bath"] SEN-zah BAHN-yoh
for one night per una notte pair OO-nah NOH-tay
for two nights per due notti pair DOO-way NOH-tee
for three nights per tre notti pair tray NOH-tee
Is breakfast included? É incluso la prima colazione? ay in-CLOO-soh lah PREE-mah coal-laht-zee-YOAN-nay
Is there WiFi? C'é WiFi? chay WHY-fy?
May I see the room? Posso vedere la camera? POH-soh veh-DAIR-eh lah CAH-mair-rah
That's too much É troppo ay TROH-po
Is there a cheaper one? C'é una più economica? chay OO-nah pew eh-ko-NO-mee-kah


 

Basic phrases in Italian

English (inglese) Italian (italiano) pro-nun-see-YAY-shun
thank you grazie GRAT-tzee-yay
please per favore pair fa-VOHR-ray
yes si see
no no no
Do you speak English? Parla Inglese? PAR-la een-GLAY-zay
I don't understand Non capisco non ka-PEESK-koh
I'm sorry Mi dispiace mee dees-pee-YAT-chay
How much is it? Quanto costa? KWAN-toh COST-ah
That's too much É troppo ay TROH-po
     
Good day Buon giorno bwohn JOUR-noh
Good evening Buona sera BWOH-nah SAIR-rah
Good night Buona notte BWOH-nah NOTE-tay
Goodbye Arrivederci ah-ree-vah-DAIR-chee
Excuse me (to get attention) Scusi SKOO-zee
Excuse me (to get past someone) Permesso pair-MEH-so
     
Where is? Dov'é doh-VAY
...the bathroom il bagno eel BHAN-yoh
...train station la ferroviaria lah fair-o-vee-YAR-ree-yah
to the right à destra ah DEH-strah
to the left à sinistra ah see-NEEST-trah
straight ahead avanti [or] diritto ah-VAHN-tee [or] dee-REE-toh
information informazione in-for-ma-tzee-OH-nay

Days, months, and other calendar items in Italian

English (inglese) Italian (italiano) Pro-nun-cee-YAY-shun
When is it open? Quando é aperto? KWAN-doh ay ah-PAIR-toh
When does it close? Quando si chiude? KWAN-doh see key-YOU-day
At what time... a che ora a kay O-rah
     
Yesterday ieri ee-YAIR-ee
Today oggi OH-jee
Tomorrow domani doh-MAHN-nee
Day after tomorrow dopo domani DOH-poh doh-MAHN-nee
     
a day un giorno oon je-YOR-no
Monday Lunedí loo-nay-DEE
Tuesday Martedí mar-tay-DEE
Wednesday Mercoledí mair-coh-lay-DEE
Thursday Giovedí jo-vay-DEE
Friday Venerdí ven-nair-DEE
Saturday Sabato SAH-baa-toh
Sunday Domenica doh-MEN-nee-ka
     
Mon-Sat Feriali fair-ee-YAHL-ee
Sun & holidays Festivi feh-STEE-vee
Daily Giornaliere joor-nahl-ee-YAIR-eh
     
a month una mese oon-ah MAY-zay
January gennaio jen-NAI-yo
February febbraio feh-BRI-yo
March marzo MAR-tzoh
April aprile ah-PREEL-ay
May maggio MAH-jee-oh
June giugno JEW-nyoh
July luglio LOO-lyoh
August agosto ah-GO-sto
September settembre set-TEM-bray
October ottobre oh-TOE-bray
November novembre no-VEM-bray
December dicembre de-CHEM-bray

Numbers in Italian

English (inglese) Italian (italiano) Pro-nun-cee-YAY-shun
1 uno OO-no
2 due DOO-way
3 tre tray
4 quattro KWAH-troh
5 cinque CHEEN-kway
6 sei say
7 sette SET-tay
8 otto OH-toh
9 nove NO-vay
10 dieci dee-YAY-chee
11 undici OON-dee-chee
12 dodici DOH-dee-chee
13 tredici TRAY-dee-chee
14 quattordici kwa-TOR-dee-chee
15 quindici KWEEN-dee-chee
16 sedici SAY-dee-chee
17 diciasette dee-chee-ya-SET-tay
18 diciotto dee-CHO-toh
19 diciannove dee-chee-ya-NO-vay
20 venti VENT-tee
21* vent'uno* vent-OO-no
22* venti due* VENT-tee DOO-way
23* venti tre* VENT-tee TRAY
30 trenta TRAYN-tah
40 quaranta kwa-RAHN-tah
50 cinquanta cheen-KWAN-tah
60 sessanta say-SAHN-tah
70 settanta seh-TAHN-tah
80 ottanta oh-TAHN-tah
90 novanta no-VAHN-tah
100 cento CHEN-toh
1,000 mille MEEL-lay
5,000 cinque milla CHEEN-kway MEEL-lah
10,000 dieci milla dee-YAY-chee MEEL-lah


* You can use this formula for all Italian ten-place numbers—so 31 is trent'uno, 32 is trenta due, 33 is trenta tre, etc. Note that—like uno (one), otto (eight) also starts with a vowel—all "-8" numbers are also abbreviated (vent'otto, trent'otto, etc.).

 

More on Hotel rip-offs

Those peanuts in the minibar don't cost just peanuts—they cost €7! And since when was a bottle of water worth €4.25? (Photo by Rick)

Avoid the scandalously high prices of the hotel minbar

 
Beware the hotel in-room telephone (Photo by Mark Hills)

Avoid the scandalously high cost of making a phone call from your hotel room

 
No, the hotel breakfast isn't terrible—but it's not worth $15–$20, either (Photo by Karen Bryan)

Breakfast at a B&B can be lovely—but at a standard hotel, you probably won't be getting your money's worth

 
Hotels make it easy to drop off your laundry—and then charge an arm and a leg to wash your shirts and pants (Photo by ERiKA)

Hotel laundry services are obscenely overpriced

 
A basic continental breakfast is not worth the added expense (Photo by Karen Bryan)

I don't mean don't eat breakfast—just try to avoid overpaying the hotel for it

 
Those peanuts in the minibar don't cost just peanuts—they cost €7! And since when was a bottle of water worth €4.25?

Hotels try to pad your bill with overpriced extras and ancillary fees; here's how to avoid them

 
Hotel garages are expensive in every country (Photo )

The hotel garage will often be far costlier than a nearby public garage or other parking option